Shipping & Returns

Everything you need to know about shipping and returns with Vape Sales UK.

Shipping and Returns

Shipping,

Shipping is £2.99 and all items will be sent first class signed for..
International shipping is available and is £10.00
Items will be sent out via Dhl or Royal mail dependant on location
If a delivery is missed you will be carded and the item needs to be collected or rearrange delivery.
The courier holds your item for a short while before it is returned to us.
If the item needs to be resent by Vapesales, this will incur a cost which is payable by the customer.

Cancellation, Returns and Exchanges

Vapesalesuk Ltd will give you a refund or exchange for Goods if you change your mind providing the item has been unused and still sealed.
Consumers should be aware that if they wish to exercise their right to cancel an order that has already been dispatched, within 14 working days, that they will not receive a refund on the postage following any return of items.
Consumers ordering Goods online have certain cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Consumers should be aware that certain products that are deemed as perishable items are not covered.
Please email Vapesalesuk Ltd at vapesalesuk@gmail.com with your order number.
If you cancel an order for Goods, they must be returned to us within a reasonable period, complete (with any accessories, leads or other items provided with the Goods) and undamaged, with proof of purchase. If you fail to return the Goods in this manner, we may charge you the costs we incur in recovering the Goods from you (which may be substantial) or the stand-alone retail value of any missing or damaged items.
All Goods must be sent to Vapesales uk ltd, unit103b2,kettlebrook road.tamworth,staffs B771AG.
The consumer must use royal mail signed for postage. Vapesalesuk ltd will not be held responsible if the item gets lost in transit due to consumer not using a tracked service, it is also the consumers responsibility to locate a missing parcel and make any relevant claims.

Complaints,
If you wish to make a complaint you may do so in the following way:
by calling 0182767188
by emailing vapesalesuk@gmail.com
Address, unit 103b2 kettlebrook road,tamworth,staffs,B771AG

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